Last Updated: March 5, 2025

Thank you for shopping with Dr. Tagy Online Store. We want to ensure that your experience is smooth and your order reaches you as quickly as possible. Please review our shipping policy below for details about how we process, ship, and handle your orders.

1. SHIPPING METHODS AND TIMEFRAMES
We offer various shipping methods based on your location. The estimated delivery times for each method are as follows:

• Standard Shipping: Delivery within 2 - 6 business days.

• Express Shipping: Delivery within 1-3 business days.

• International Shipping: Delivery within 5 -10 business days, depending on the destination.

Shipping times may vary during peak seasons, holidays, or due to unforeseen circumstances.

2. SHIPPING CHARGES
Shipping costs depend on the size, weight of the order, and the delivery method selected. The shipping cost will be calculated at checkout before you complete your purchase.

• Free Shipping: Available for orders over [1500] within [Turkey].

• Standard Shipping: [99].

3. ORDER PROCESSING
Once your order is placed, it typically takes 1-2 business days to process before being shipped. Orders are processed during business hours, Monday through Friday, excluding holidays.

You will receive a confirmation email once your order has been successfully placed and another email once your order has been shipped, which will include tracking details.

4. SHIPPING RESTRICTIONS

• We currently ship to [Turkey].

• Some products may be restricted from certain countries due to customs regulations. If this is the case, you will be notified during checkout or via email.

• We are unable to ship to P.O. boxes or APO/FPO addresses.

5. TRACKING YOUR ORDER
Once your order is shipped, you will receive a tracking number. You can use this number to track your order via the carrier's website. If you did not receive tracking information or have trouble tracking your package, please contact us at tagycosmat@gmail.com.

6. DELIVERY ISSUES
While we aim to get your order to you on time, we are not responsible for delays caused by the shipping carrier or customs. If there is an issue with delivery, please contact the carrier directly with your tracking number.

If your package is lost or damaged in transit, please contact us within 7 days of the expected delivery date, and we will assist you in resolving the issue.

7. INTERNATIONAL SHIPPING
For international orders, please note that customs fees, taxes, or other charges may apply upon arrival in your country. These fees are the responsibility of the customer, and we recommend contacting your local customs office for more information on any potential charges.

8. RETURN AND EXCHANGE POLICY
For information about returning or exchanging items, please refer to our [insert link to return policy].

9. CONTACT US
If you have any questions or need assistance with shipping, please don't hesitate to contact us at:
Email: tagycosmat@gmail.com
Address:
CUMHURİYET MAH GÜRPINAR CAD BÜYÜKÇEKMECE/İSTANBUL, ERESIN AVM, BLOK A, DAIRE 240, ISTANBUL, 34500, TR

Thank you for choosing Dr. Tagy Online Store. We look forward to serving you!